Terms of Service

1. Definitions

For the purposes of these Terms:

• "ANNA DIGI," "we," "our," or "us" refers to ANNA DIGI, a digital marketing agency operated by its co-founders Rahul Singh and Raj Kumar, located at House No. 121, Nayaganv, Mojmabad, Jaipur, Rajasthan 302001, India.
• "Client," "you," or "your" refers to any individual, business, or entity that accesses our website or engages our services.
• "Services" refers to all digital marketing services offered by ANNA DIGI, including but not limited to SEO, SEM, Social Media Marketing, Email Marketing, PPC Advertising, Content Strategy, and Analytics & Reporting.
• "Website" refers to annadigi.site and all its pages, subdomains, and content.
• "Agreement" refers to any service agreement, proposal, quotation, or contract entered into between ANNA DIGI and the Client.
• "Deliverables" refers to the work products, reports, content, campaigns, or other outputs produced by ANNA DIGI as part of the Services.

2. Acceptance of Terms

By accessing or using our Website, submitting a contact form, requesting a consultation, or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Refund Policy, and Cookie Policy. If you are entering into these Terms on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Services Offered

ANNA DIGI provides digital marketing services including:

• Search Engine Optimization (SEO): On-page optimization, off-page optimization, technical SEO, keyword research, content optimization, and local SEO
• Search Engine Marketing (SEM): Google Ads campaign setup, management, and optimization
• Social Media Marketing (SMM): Content creation, community management, paid social advertising on platforms including Instagram, Facebook, LinkedIn, and others
• Email Marketing: Campaign design, automation setup, newsletter management, and performance tracking
• Pay-Per-Click (PPC) Advertising: Campaign strategy, setup, bid management, and conversion optimization
• Content Strategy: Blog writing, website copywriting, social media content, and content calendar planning
• Analytics & Reporting: Monthly performance reports, data analysis, and strategic recommendations

The specific scope, deliverables, timeline, and pricing for each project will be detailed in a separate service agreement or proposal provided to the Client before work begins.

4. Service Agreements & Proposals

Before commencing any paid work, ANNA DIGI will provide the Client with a detailed proposal or service agreement that includes the scope of work, deliverables, timeline, pricing, and payment terms. The Client must approve the proposal in writing (email confirmation is acceptable) before work begins. Any changes to the agreed scope of work must be discussed and approved by both parties in writing and may result in additional charges or timeline adjustments.

5. Client Responsibilities

To ensure successful delivery of our Services, the Client agrees to:

• Provide accurate and complete information about their business, products, services, and target audience
• Grant necessary access to website, hosting, CMS, social media accounts, advertising accounts, analytics tools, and other platforms required for service delivery
• Respond to requests for information, feedback, and approvals within a reasonable timeframe (typically 3-5 business days)
• Ensure that all content, images, trademarks, and materials provided to ANNA DIGI are owned by the Client or that the Client has the legal right to use them
• Review and approve deliverables, reports, and content within the agreed timeline
• Make payments as per the agreed payment schedule
• Not engage in any activity that violates the terms of service of third-party platforms (Google, Meta, etc.) used in campaigns

Delays caused by the Client's failure to provide necessary information, access, or approvals may result in project timeline extensions. ANNA DIGI shall not be held responsible for delays caused by the Client.

6. Payment Terms

• All prices are quoted in Indian Rupees (INR) unless otherwise specified
• Payment terms will be specified in the service agreement. Typically, we require 50% advance payment before project commencement and 50% upon completion, unless otherwise agreed
• For ongoing monthly retainer services, payment is due within 7 days of invoice date
• Payments can be made via bank transfer (NEFT/RTGS/IMPS), UPI, or other methods as agreed
• Late payments beyond 15 days may attract a late fee of 1.5% per month on the outstanding amount
• ANNA DIGI reserves the right to pause or suspend services if payments are overdue by more than 30 days
• All applicable taxes (GST, etc.) will be charged in addition to the quoted price, as per Indian tax laws

7. Intellectual Property

7.1 Client's Intellectual Property

The Client retains ownership of all pre-existing intellectual property, including trademarks, logos, brand names, images, and content provided to ANNA DIGI for use in campaigns and deliverables. The Client grants ANNA DIGI a limited, non-exclusive license to use such materials solely for the purpose of delivering the agreed Services.

7.2 ANNA DIGI's Intellectual Property

ANNA DIGI retains ownership of all proprietary tools, methodologies, templates, frameworks, and processes used in delivering Services. These are not transferred to the Client.

7.3 Deliverables

Upon full payment, the Client receives ownership of custom deliverables created specifically for them (e.g., custom content, ad creatives, reports). However, ANNA DIGI reserves the right to showcase anonymized or non-confidential aspects of the work in its portfolio, case studies, or marketing materials, unless the Client explicitly requests otherwise in writing.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary, sensitive, or non-public information shared during the course of the engagement. This includes but is not limited to business strategies, financial information, customer data, campaign performance data, login credentials, and trade secrets. This obligation of confidentiality survives the termination of the service agreement for a period of 2 years.

9. No Guarantee of Results

10. Third-Party Platforms

Our Services may involve the use of third-party platforms and tools including but not limited to Google Ads, Google Analytics, Meta Business Suite, Instagram, LinkedIn, Mailchimp, and various SEO tools. These platforms have their own terms of service and policies. ANNA DIGI is not responsible for changes in third-party platform policies, algorithms, pricing, features, or availability that may affect campaign performance or service delivery. The Client is responsible for complying with the terms of service of all third-party platforms used in their campaigns.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• ANNA DIGI's total liability for any claim arising out of or related to our Services shall not exceed the total amount paid by the Client to ANNA DIGI for the specific service in question during the 3-month period preceding the claim
• ANNA DIGI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill
• ANNA DIGI shall not be liable for any losses resulting from the Client's failure to provide accurate information, timely access, or approvals
• ANNA DIGI shall not be liable for any losses caused by third-party platform changes, outages, or policy violations by the Client

12. Indemnification

The Client agrees to indemnify, defend, and hold harmless ANNA DIGI, its founders, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) the Client's breach of these Terms; (b) the Client's violation of any applicable law or third-party rights; (c) any content, materials, or information provided by the Client that infringes on third-party intellectual property rights; or (d) the Client's use of the Services in a manner not authorized by these Terms.

13. Termination

• Either party may terminate the service agreement by providing 30 days written notice (email is acceptable) to the other party
• ANNA DIGI may terminate services immediately if the Client breaches these Terms, fails to make payments, or engages in illegal or unethical practices
• Upon termination, the Client shall pay for all work completed up to the date of termination
• ANNA DIGI will provide the Client with all completed deliverables and transfer access to any accounts or assets created on behalf of the Client
• Refunds upon termination will be handled as per our Refund Policy

14. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, pandemics, government actions, internet outages, power failures, or third-party platform outages. The affected party shall notify the other party as soon as reasonably possible and make reasonable efforts to mitigate the impact.

15. Website Use

When using our Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the Website, server, or database
• Introduce viruses, malware, or other harmful code to the Website
• Scrape, crawl, or use automated tools to extract content from the Website without our written permission
• Reproduce, distribute, or create derivative works from our Website content without authorization
• Submit false, misleading, or spam content through our contact forms
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

16. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services:

• Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice of the dispute
• Mediation: If negotiation fails, the parties shall attempt mediation before a mutually agreed mediator
• Arbitration: If mediation fails, the dispute shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in Jaipur, Rajasthan, India
• Jurisdiction: The courts of Jaipur, Rajasthan, India shall have exclusive jurisdiction over any legal proceedings

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Jaipur, Rajasthan, India.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

19. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Cookie Policy, Disclaimer, and any service agreements or proposals, constitute the entire agreement between you and ANNA DIGI regarding the use of our Website and Services. These Terms supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter hereof.

20. Changes to These Terms

We reserve the right to modify or update these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we may also notify you via email or a prominent notice on our Website. Your continued use of our Website or Services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

21. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: