Privacy Policy

1. Who We Are

ANNA DIGI is a digital marketing agency registered and operating from Jaipur, Rajasthan, India. We provide digital marketing services including but not limited to Search Engine Optimization (SEO), Search Engine Marketing (SEM), Social Media Marketing (SMM), Email Marketing, Pay-Per-Click (PPC) Advertising, Content Strategy, and Analytics & Reporting.

2. Information We Collect

We collect information in several ways depending on how you interact with our website and services. The types of information we collect include:

2.1 Personal Information You Provide Directly

When you fill out a contact form, request a consultation, subscribe to our newsletter, or engage our services, you may voluntarily provide us with:

• Full name and designation
• Email address (personal or business)
• Phone number / WhatsApp number
• Company or business name
• Website URL
• Business industry and size
• Marketing goals, budget range, and project requirements
• Billing address and payment details (for paid services)
• Any other information you choose to share in messages, emails, or calls

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies, log files, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution
• Network Information: IP address, Internet Service Provider (ISP), approximate geographic location (city/state level)
• Usage Information: Pages visited, time spent on each page, click patterns, referral source (how you arrived at our website), exit pages
• Cookie Data: Session identifiers, preferences, and analytics data (see our Cookie Policy for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources such as:

• Google Analytics and Google Ads platforms
• Social media platforms (Facebook, Instagram, LinkedIn) when you interact with our ads or pages
• Business directories or referral partners
• Payment processors (for transaction verification only)

3. How We Use Your Information

We use the information we collect for the following lawful purposes:

3.1 Service Delivery

• To respond to your inquiries, consultation requests, and service queries
• To create proposals, quotations, and service agreements
• To set up, manage, and deliver digital marketing campaigns on your behalf
• To provide project updates, performance reports, and campaign analytics
• To process payments and issue invoices
• To provide customer support and resolve issues

3.2 Website Improvement

• To analyze website traffic and user behavior to improve our website design and content
• To identify and fix technical issues
• To personalize your experience on our website
• To conduct A/B testing and optimize conversion rates

3.3 Marketing & Communication

• To send you service-related communications (project updates, reports, invoices) — these are not marketing and are necessary for service delivery
• To send marketing emails, newsletters, offers, or promotional content (only with your explicit consent)
• To retarget you with relevant ads on third-party platforms (only if you have consented to marketing cookies)

3.4 Legal & Compliance

• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms of Service and other agreements
• To protect our rights, property, and safety, and that of our clients and the public
• To detect, prevent, and address fraud, security issues, or technical problems

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or any jurisdiction that requires a legal basis for processing personal data, we process your information based on:

• Consent: When you voluntarily submit your information through forms or opt in to marketing communications
• Contractual Necessity: When processing is necessary to fulfill a service agreement with you
• Legitimate Interests: When processing is necessary for our legitimate business interests (e.g., improving our services, website analytics) and does not override your rights
• Legal Obligation: When processing is required to comply with applicable laws

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your information only in the following limited circumstances:

5.1 Service Providers & Partners

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Web hosting providers
• Email service providers (for sending newsletters and transactional emails)
• Analytics tools (Google Analytics, etc.)
• Payment processors (Razorpay, bank transfer processing)
• Advertising platforms (Google Ads, Meta Ads) — only for campaign management on your behalf
• CRM and project management tools

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

5.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation or lawful request from authorities
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• SSL/TLS encryption for data transmitted between your browser and our website
• Secure storage of data on protected servers with restricted access
• Regular security assessments and updates
• Access controls limiting who within our organization can view personal data
• Strong password policies and two-factor authentication for internal systems
• Regular backups to prevent data loss

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any login credentials or account information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Contact form submissions: Retained for up to 2 years after the last interaction, unless you request earlier deletion
• Client project data: Retained for the duration of the service agreement plus 3 years for legal and accounting purposes
• Invoices and payment records: Retained for a minimum of 8 years as required by Indian tax laws
• Marketing consent records: Retained for as long as you remain subscribed, plus 1 year after unsubscription for compliance records
• Website analytics data: Retained for up to 26 months (as per Google Analytics default settings)

After the retention period expires, your data will be securely deleted or anonymized so that it can no longer be associated with you.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal information
• Right to Erasure (Right to be Forgotten): You can request deletion of your personal information, subject to legal retention requirements
• Right to Restrict Processing: You can request that we limit how we use your personal information
• Right to Data Portability: You can request your personal information in a structured, commonly used, machine-readable format
• Right to Object: You can object to the processing of your personal information for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of prior processing
• Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us at info@annadigi.site. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve relevant content. For detailed information about the types of cookies we use, how they work, and how you can manage your cookie preferences, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites, services, or platforms (e.g., Google, Facebook, LinkedIn, Instagram). These third-party sites have their own privacy policies, and we have no control over and assume no responsibility for their content, privacy practices, or policies. We strongly encourage you to review the privacy policy of every site you visit. Clicking on a third-party link or interacting with third-party content does not imply our endorsement of that third party.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@annadigi.site, and we will take steps to delete such information from our records.

12. International Data Transfers

ANNA DIGI is based in India. If you are accessing our website or services from outside India, please be aware that your information may be transferred to, stored, and processed in India. By using our website or providing your information, you consent to the transfer of your information to India. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

13. Information Technology Act, 2000 (India)

This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using our website, you agree to the collection and use of information in accordance with this policy and the applicable provisions of Indian law.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify you via email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any complaints or concerns regarding the processing of your personal information, you may contact:

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: